FAQ
How can I buy something in your shop?
Simply add the products to your shopping cart, proceed to checkout, fill in shipping information and billing information. (It is really that easy)
How long does my order take to arrive?
Depending on destination between 3 to 15 working days. More here
How do I find my order number?
You will receive your order number via email after your purchase.
Waterproof, how?
It is thanks to a 10x stronger gold coating process called PVD (Physical Vapor Deposition) learn more here!
How do I find my ring size?
Check out the easiest way here.
Where do you ship to?
We currently ship worldwide, choose your destination at checkout.
What is your jewelry made of?
It is crafted in stainless steel (resists corrosion, lasts a life time, hypoallergenic) and coated in 18k and 14k gold using a unique process!
What is your exchange policy?
We will accept returns and exchanges if the product is faulty or you would like to change your ring size. Please contact us within 14 days from receiving your product explaining the reason and order number so we can assist you. Read more here!
Can I cancel my order?
Once you have placed an order we cannot cancel it. You will have to wait to receive your package and contact us within 14 days if you wish to return it. Please note that shipping fees are non-refundable. Read more here!
Can I make changes to an order I already placed?
Our team works hard to process your order ASAP, for this reason it is difficult for us to make changes to your order.