Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at muvjewels@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how to send your package. The warehouse address for the returns is listed below, items sent back to us without first requesting a return will not be accepted. Returns will be at the customer's own cost.

MUV Jewells,
Calle San Andres 15
Marbella, Malaga,
Spain,
29670

You can always contact us for any return questions at muvjewels@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Our Guarantee

We stand behind the quality of our stainless steel waterproof jewelry. Each piece is crafted to be durable, tarnish-resistant, and made to last. That’s why we offer a 1-Year Guarantee on all purchases.

What’s Covered:

• Manufacturing defects
  

• Broken clasps or faulty components

What’s Not Covered:

• General wear and tear

• Accidental damage or misuse

• Lost or stolen items

If you experience any covered issues within 12 months of your purchase, simply contact us with your order number or receipt and a clear photo of the issue. We’ll repair or replace your item.

We also offer discounted repairs and care options beyond the guarantee period. Our goal is to keep your jewelry looking its best for years to come.